Cancellation and Refund Conditions

1. Scope

These terms apply to online payments made through the BM Turkiye website: amounts requested by the Seller through a payment link and payments for amounts the Buyer chooses. Payments made when attending the clinic are outside this text and are governed by the terms in the treatment plan.

These terms do not limit the statutory right of withdrawal under Consumer Protection Law No. 6502 and the Regulation on Distance Contracts; provisions more favourable to the Buyer take priority.

2. Statutory right of withdrawal

The Buyer may withdraw from the Distance Services Contract within 14 days of the date it was concluded, without giving any reason. Notice is given in writing to the Seller at [E-posta], at the KEP address [KEP adresi] or at the postal address [Adres]; the withdrawal form in the Pre-Information Form may be used.

If, with the Buyer’s express consent, performance of the service began before the withdrawal period expired, the price of the part performed belongs to the Seller. Otherwise, on statutory withdrawal the amount paid online is refunded without deduction.

3. Cancellation or postponement of an appointment by the Buyer

Where the statutory withdrawal period has passed or the statutory right has not been used, cancellation or postponement of an appointment follows the rules below (percentages and periods are examples and must be confirmed by the Seller):

Cancelled in writing [7] days or more before the appointment: [100]% of the amount paid online is refunded.
Cancelled less than [7] days but more than [48] hours before the appointment: [50]% of the amount paid online is refunded, or, if the Buyer prefers, the amount is carried over to a later appointment.
Cancelled less than [48] hours before the appointment, or no-show: [0]% of the amount paid online is refunded; the Seller keeps the remainder as compensation for the time reserved at the clinic and preparation costs.
The appointment can be postponed free of charge once, provided the periods above are respected.

4. Cancellation by the Seller or inability to perform the service

If the Seller cancels the appointment, or cannot perform the service for reasons on its side (such as the dentist’s absence or the clinic being closed) or because of force majeure, the Buyer is offered a new appointment. If the Buyer does not accept the new date, the amount paid online is refunded in full without deduction.

5. Treatment not possible for medical reasons

If, after the examination, the dentist finds that the planned treatment cannot be carried out or is not suitable because of the Buyer’s health, the amount paid online is refunded provided treatment has not begun; if only an examination was given, the examination fee is deducted in the amount notified in advance.

6. Treatment already begun

If treatment has begun, the amount paid online is credited against the price of the service actually provided up to that point. Any balance is refunded; if nothing more than the service actually provided has been collected, no refund is due. The price of the service performed is calculated according to the treatment plan and price list and shown to the Buyer in writing.

7. Refund method and timing

Refunds are always made back to the card used for the payment, through the bank’s refund process; no refund is made to a different card, to a bank account or in cash. The refund is initiated in the currency of the payment.

The Seller sends the refund instruction to the bank no later than [14] days after receiving a justified refund request or a withdrawal notice.
How long the refund takes to appear on the Buyer’s card account depends on the card-issuing bank and may usually take [2–10] business days; this is outside the Seller’s control.
If the Buyer’s card is in a different currency, exchange-rate differences in the refunded amount are governed by the card-issuing bank.
Transaction fees charged by the payment provider or bank are [refunded / deducted from the refund].

8. How to request a refund

Send a cancellation or refund request to [E-posta] or call [Telefon], quoting the reference number emailed after payment. The request should state the Buyer’s name, the payment reference number, the date of payment and the appointment being cancelled. The Seller confirms receipt in writing and notifies the outcome to the same email address.

9. Duplicate, incorrect or failed payments

If a duplicate charge is made for the same transaction or an incorrect amount is taken, the excess is refunded within [14] days of the notification reaching the Seller. If a payment failed but an amount was held on your card, that amount is released within the bank’s own timeframes; it was not collected by the Seller.

10. Disputes and contact

You can send objections about a refund to [E-posta]. Unresolved disputes may be taken to the Consumer Arbitration Committees within the announced monetary limits, or to the Consumer Courts above those limits. For Buyers resident abroad, jurisdiction is based on the courts of [İstanbul]. Version No.: [Sürüm No] · Effective date: [Yürürlük Tarihi].

Contact

Trade name: ÖZEL BMTURKEY AĞIZ VE DİŞ POLİKLİNİĞİ TİCARET LİMİTED ŞİRKETİ
Address: Yenibosna Merkez, Zübeyde Hanım Caddesi No: 1AD A Blok, No: 114, 34197 Bahçelievler/İstanbul
Tax office / number: YENİBOSNA / 6131499944
MERSIS no: [MERSIS no]
Email: info@bmturkiye.com
Post: BM Turkiye Dental Clinic, Yenibosna Merkez, Zübeyde Hanım Caddesi No: 1AD A Blok, No: 114, 34197 Bahçelievler/İstanbul
Phone / WhatsApp: +90 552 800 60 00