Distance Service Contract

Article 1 – Parties

This Distance Services Contract (the “Contract”) is concluded between the service provider identified below and the person who pays through the BM Turkiye website and states their name, telephone number and email on the payment page (the “Buyer”), at the moment the Buyer gives electronic confirmation before paying.

Service provider (Seller): [Ticari Unvan]
Address: [Adres]
Tax office / Tax number: [Vergi Dairesi] / [Vergi No]
MERSİS number: [MERSİS No]
Telephone: [Telefon]
Email: [E-posta]
Registered electronic mail (KEP) address: [KEP adresi]
Ministry of Health licence information: [Sağlık Bakanlığı İzin Belgesi No]
Buyer: the person identified by the name, telephone and email stated on the payment page.

Article 2 – Subject and legal basis

The subject of the Contract is the rights and obligations of the parties concerning the dental services (examination, planning and treatment) to be delivered in person at the Seller’s clinic in Bahçelievler, Istanbul, in return for an online payment that the Buyer makes through the website, either by a payment link created by the Seller or for an amount the Buyer chooses.

The Contract is subject to Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

The amount paid online is either an amount requested by the Seller through a payment link or an amount chosen by the Buyer; it is shown clearly on the payment page together with the name and description of the service.
Unless agreed otherwise in writing, the amount paid online is credited against the treatment fee determined when the Buyer attends the clinic.
The scope and total price of the treatment are set out in the treatment plan that the dentist prepares after the examination.

Article 3 – Nature of the service and place of performance

The services are performed only at the Seller’s clinic ([Adres], Bahçelievler, Istanbul) and in person; no remote treatment or telemedicine service is provided through the website. The date and time of the appointment are agreed and confirmed separately between the Buyer and the Seller.

A health service is an obligation of care, not of result: the Seller undertakes to perform the service with due care and in line with professional rules and legislation, but the Buyer acknowledges that treatment outcomes depend on individual biological factors and that a particular result cannot be guaranteed.

This Contract and the online payment do not replace the dentist’s examination or the informed consent obtained when the Buyer attends the clinic. Treatment begins only after the Buyer has been informed following the examination and has given consent.

Article 4 – Price and payment

The amount payable and its currency (EUR, USD, GBP or TRY) are shown clearly on the payment page before payment. The amount is shown inclusive of taxes.

Payment is made on the bank’s 3D Secure verification page. Card details are entered only on the bank’s secure page; the Seller does not see, store or record the card number, expiry date or security code. The Seller receives only the result of the payment and the masked card information supplied by the bank (last 4 digits).

When a payment is completed successfully, the Buyer receives a reference number and an electronic receipt by email.
Failed or cancelled payments do not form a contract and no charge is made; any amount temporarily held by the bank is released within the bank’s own timeframes.
If the Buyer’s card is in a currency other than the one selected on the payment page, currency conversion and any bank charges are governed by the Buyer’s card-issuing bank.
A payment made through a payment link can be made only once and only within the validity period of the link.

Article 5 – Right of withdrawal

The Buyer may withdraw from the Contract within 14 days of the date on which it was concluded, without giving any reason and without paying a penalty. Notice of withdrawal is given in writing to the Seller’s email, KEP or postal address stated above; the withdrawal form in the Pre-Information Form may be used.

If performance of the service has begun before the withdrawal period expires with the Buyer’s express consent, the relevant provisions of the Regulation on Distance Contracts apply: if the service has been fully performed, the right of withdrawal ends; if it has been partly performed, the Buyer pays for the part performed up to the date of withdrawal.

On withdrawal, the Seller refunds the amount no later than 14 days after the notice reaches it, by the same payment method used (back to the same card, through the bank). Details are on the “Cancellation and Refund Terms” page.

Article 6 – Appointment cancellation and refund of the amount paid online

Independently of the statutory right of withdrawal, where the Buyer cancels or postpones an appointment, or the Seller is unable to provide it, the amount paid online is refunded in accordance with the “Cancellation and Refund Terms”. Before paying, the Buyer separately confirms having read and accepted those terms.

Article 7 – Obligations of the parties

The Buyer is responsible for giving accurate and up-to-date identity, contact and health information, for answering the dentist’s questions completely and truthfully, for attending appointments on time and for following the dentist’s instructions. The Seller’s liability for consequences arising from incomplete or inaccurate information is limited only to the extent the law allows.

The Seller must perform the service with due care and in line with legislation and professional standards, inform the Buyer in advance about treatment options, risks and price, confirm the appointment, and notify the Buyer in good time of any change to it.

Article 8 – Force majeure and impossibility of performance

If events beyond the parties’ control that are unforeseeable and unavoidable (such as natural disaster, epidemic, official restrictions, or transport or power failures) prevent timely performance, the parties may agree on a new appointment date. If the new date does not suit the Buyer, or the service cannot be performed at all, the amount paid online is refunded without deduction.

Article 9 – Personal data

The Buyer’s personal data is processed under Personal Data Protection Law No. 6698 for the purposes and by the methods described in the “KVKK Information Notice” and the “Privacy Policy”. Health data is special-category personal data and is processed only on the conditions set by legislation.

Article 10 – Dispute resolution

For disputes arising from this Contract, within the monetary limits announced each year by the Ministry of Trade, the Consumer Arbitration Committees at the Buyer’s place of residence or where the consumer transaction took place have jurisdiction; for disputes above those limits, the Consumer Courts have jurisdiction.

For Buyers resident abroad, the governing law and competent court are the courts of [İstanbul].

Article 11 – Entry into force, confirmation and retention

By ticking the confirmation box on the payment page, the Buyer declares that they have read and understood this Contract and the Pre-Information Form and accept them electronically. The Contract takes effect at the moment of confirmation. The Seller keeps the version number of the text the Buyer confirmed, the time of confirmation and an irreversibly hashed value of the IP address together with the payment record.

The Turkish text of the Contract is binding; texts in other languages are for information and, if they differ, the Turkish text prevails. Version No.: [Sürüm No] · Effective date: [Yürürlük Tarihi].

Contact

Trade name: ÖZEL BMTURKEY AĞIZ VE DİŞ POLİKLİNİĞİ TİCARET LİMİTED ŞİRKETİ
Address: Yenibosna Merkez, Zübeyde Hanım Caddesi No: 1AD A Blok, No: 114, 34197 Bahçelievler/İstanbul
Tax office / number: YENİBOSNA / 6131499944
MERSIS no: [MERSIS no]
Email: info@bmturkiye.com
Post: BM Turkiye Dental Clinic, Yenibosna Merkez, Zübeyde Hanım Caddesi No: 1AD A Blok, No: 114, 34197 Bahçelievler/İstanbul
Phone / WhatsApp: +90 552 800 60 00