Pre-Information Form

1. Seller information

This form is issued under Consumer Protection Law No. 6502 and the Regulation on Distance Contracts so that the Buyer is informed before accepting the Distance Services Contract and paying.

Trade name: [Ticari Unvan]
Address: [Adres]
Tax office / Tax number: [Vergi Dairesi] / [Vergi No]
MERSİS number: [MERSİS No]
Telephone: [Telefon]
Email: [E-posta]
Registered electronic mail (KEP) address: [KEP adresi]
Ministry of Health licence information: [Sağlık Bakanlığı İzin Belgesi No]

2. Buyer information

The Buyer is identified by the name, telephone number and email address stated on the payment page or payment link. Notices and the electronic receipt are sent to that email address, so the details must be accurate and up to date.

3. Main characteristics of the service

The service is dental care delivered in person at the Seller’s clinic in Bahçelievler, Istanbul (for example examination, planning, implants, crowns, aesthetic dentistry and related treatments). The online payment is for an amount requested by the Seller through a payment link or an amount chosen by the Buyer; the name and description of the service are shown on the payment page.

The exact scope, duration and total price of the treatment are set in the treatment plan issued after the dentist’s examination. No remote treatment or telemedicine is provided. A health service is an obligation of care; a particular result cannot be guaranteed.

4. Total price and payment method

The amount payable and its currency (EUR, USD, GBP or TRY) are shown clearly, inclusive of taxes, on the payment page before payment. Unless agreed otherwise, the amount paid online is credited against the treatment fee determined when the Buyer attends the clinic; any balance is paid at the clinic.

Payment method: debit or credit card, on the bank’s 3D Secure verification page.
Card details are entered only on the bank’s secure page; the Seller does not see or store them.
After payment, a reference number and an electronic receipt are sent by email.
For cards in a different currency, currency conversion and bank charges are governed by the Buyer’s bank.
There is no delivery or shipping; there is no additional delivery charge.

5. Place, time and manner of performance

The service is performed at the clinic at [Adres] on the appointment date and time agreed and confirmed separately between the Buyer and the Seller. If the appointment date is not set at the time of payment, the Seller contacts the Buyer to schedule it. The Seller’s maximum performance period is the agreed appointment date; the price of a service that cannot be performed is refunded.

6. Right of withdrawal and how to exercise it

The Buyer has the right to withdraw from the Distance Services Contract within 14 days of the date it was concluded, without giving any reason and without paying a penalty. Notice of withdrawal is given in writing to the Seller’s email, KEP or postal address above before the period ends; the withdrawal form at the end of this section may be used.

On withdrawal, the Seller refunds the payment no later than 14 days after the notice reaches it, by the method the Buyer paid with (back to the same card, through the bank). Details are on the “Cancellation and Refund Terms” page.

7. Limits of the right of withdrawal

If, with the Buyer’s express consent, performance of the service began before the withdrawal period expired, the right of withdrawal ends if the service has been fully performed; if it has been partly performed, the Buyer pays for the part performed up to the date of withdrawal. How this applies once an examination or treatment has begun is explained to the Buyer, and the Buyer’s consent obtained, before the service starts.

The contractual terms on appointment cancellation and refund of the amount paid online are on the “Cancellation and Refund Terms” page; they do not limit the statutory right of withdrawal.

8. Complaints and routes of appeal

The Buyer may first send complaints to the Seller using the contact details above. For disputes, within the monetary limits announced each year by the Ministry of Trade, the Consumer Arbitration Committees at the Buyer’s place of residence or where the consumer transaction took place may be used; for disputes above those limits, the Consumer Courts. For Buyers resident abroad, jurisdiction and governing law are based on the courts of [İstanbul].

9. Retention of the contract and confirmation

By ticking the confirmation box on the payment page, the Buyer declares that they have read and confirmed this form and the Distance Services Contract electronically. The Seller keeps the version number of the confirmed text, the time of confirmation and an irreversibly hashed value of the IP address together with the payment record. The Turkish text of this form is binding; other languages are for information. Version No.: [Sürüm No] · Effective date: [Yürürlük Tarihi].

10. Withdrawal form (model)

A Buyer who wishes to exercise the right of withdrawal may complete and send the form below to the Seller; using the form is not mandatory.

To: [Ticari Unvan] · [Adres] · [E-posta] · [KEP adresi]
I hereby give notice that I withdraw from my contract for the following service: ………………………………
Payment reference number and date of payment: ………………………………
Amount paid and currency: ………………………………
Name of the Buyer: ………………………………
Email address and telephone of the Buyer: ………………………………
Date and signature (only if notice is given on paper): ………………………………

Contact

Trade name: ÖZEL BMTURKEY AĞIZ VE DİŞ POLİKLİNİĞİ TİCARET LİMİTED ŞİRKETİ
Address: Yenibosna Merkez, Zübeyde Hanım Caddesi No: 1AD A Blok, No: 114, 34197 Bahçelievler/İstanbul
Tax office / number: YENİBOSNA / 6131499944
MERSIS no: [MERSIS no]
Email: info@bmturkiye.com
Post: BM Turkiye Dental Clinic, Yenibosna Merkez, Zübeyde Hanım Caddesi No: 1AD A Blok, No: 114, 34197 Bahçelievler/İstanbul
Phone / WhatsApp: +90 552 800 60 00